NSG 513 Week 6 learning Team Assignment Patient Satisfaction
Because nurses interact with patients more than any other medical
personnel, they play a key role in determining a patient's level of
satisfaction. In most cases, nurses have no control over the internal and
external factors that are the cause of a patient's discontent, nurses are
usually the recipients of the feedback and are expected to make
improvements. In this assignment, your team is to research and assess
the metrics for quality improvement in patient satisfaction.
As a team, identify a quality measure that is common for nurses to face,
but don't have control over. For example, you are a bedside nurse
working in a hospital; one of your patients is expecting to be released
that day. The patient's doctor visits him every day before noon to check
his status. The previous day, he had asked the doctor if he would be
allowed to go home the next day, to which his doctor responded that he
might be able to but it would depend on his progress. The following day,
the patient believed he was going be released by noon, since the doctor
always made his rounds before then. Unfortunately the doctor had an
emergency and wasn't able to check on the patient until later that
evening. Because of the doctor's absence, the patient's perception of
the quality of care he was receiving was distorted by this happening
and reacted by taking his frustration out on the nurse.
Discuss with your team how you would handle the issue that you have
selected. Use the questions below to drive discussion:
- In what ways would the issue your team identified have a negative
impact on patient satisfaction?
- Apply two different decision-making models to address the quality
measure to improve patient satisfaction.
- Which leadership and managerial competencies will promote quality
improvement and organizational outcomes?
- Identify the strategies that will promote interrelationship between
leadership, excellence, and professional integrity?
- Which leadership theories, styles, and approaches would a nurse
leader need to employ to be successful in the current health care field
and in the future?
As a team, create 6- to 8-slide presentation using Microsoft®
PowerPoint® or a presentation tool of your choice. Include the following
in your presentation:
- Illustrate how the quality measure your team selected could
undermine a patient's perception of the quality of care they are
- Explain your team's strategy to defuse the situation or to keep it from
- Integrate the conclusions your team came to while discussing the
Provide in-text citations and references, on a separate slide, for all
sources cited; format according to APA guidelines.
Click the Assignment Files tab to submit your team's assignment.
SupportingMaterial:TEAM ASSIGNMENT FINAL. PATIENT
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