COMM 470 ENTIRE COURSE


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COMM 470 ENTIRE COURSE

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COMM 470 ENTIRE COURSE
 
 
WEEK  1
 
COMM 470 Week 1 Individual Assignment Virtual Workplace Communication Messaging
 
Communication in the virtual workplace can be a challenge to navigate for employees, managers, and customers alike. It can also be a rewarding experience with many benefits.
Resource: University of Phoenix Material: Basic Communication Model
Select three business-related messages you have sent or received virtually.
Compose a 1,050- to 1,400-word paper that will analyze your selected virtual communication messages using the communication process. The analysis should include the following:
Describe the purpose, sender, receiver, message, environment, technology/virtual communication channel, noise, and feedback.
Explain what virtual communication channel was used to deliver the message, and appropriateness, given the environment and purpose.
Explain how noise in the message was complicated as a result of virtual communication.
Note: The use of first person is acceptable in this assignment.
Format your assignment according to appropriate course level APA guidelines.
Submit your assignment to the Assignment Files tab.
 
 
WEEK 2
COMM 470 Week 2  Learning Team Assignment Virtual Workplace Communication Plan, Preparation
 
Communication in the virtual workplace can be a rewarding experience, but it can also be a difficult experience. Many times companies will experience negative impacts due to mishandling virtual communication with both internal and external stakeholders.
In Week 5 you will be developing a virtual workplace communication plan with the goal of improving customer relationships and enhance the customer experience. For this activity you will need to identify an ecommerce business or a traditional business that both deploys virtual communication channels and has experienced negative impacts due to how they handle their virtual communications.
The business identified in this activity will be used to complete your virtual workplace communication plan due in Week 5.
Write at least a 350-word overview that addresses:
The business
The virtual communication channels involved
The negative impacts that you will solve in Week 5
Format your assignment according to appropriate course-level APA guidelines.
Submit your assignment to the Assignment Files tab.
 
COMM 470 Week 2 Individual Assignment Stakeholder Impact in Virtual Organizations
 
Successful virtual communication requires thoughtful and efficient use of virtual communication tools. Part of the process of thoughtfully and efficiently using these tools is to consider the stakeholders with whom you will communicate, as well as how the communication tool may improve or damage relationships among those stakeholders.
Identify Stakeholders that are impacted by virtual communication in the workplace.
Explain different communication tools that are used in the virtual workplace.
Analyze each tool and how virtual communication tools may improve or damage relationships among identified stakeholders.
Compare and contrast the benefits and consequences of virtual communication on identified stakeholders.
Compose a 1,050- to 1,400-word paper that addresses the following:
Identifies stakeholders who are impacted by virtual communication in the workplace
Explains the different communication tools that are used in the virtual workplace
Analyzes each tool and how virtual communication tools may improve or damage relationships among identified stakeholders
Compares and contrasts the benefits and consequences of virtual communication on identified stakeholders
Format your assignment according to appropriate course level APA guidelines.
Submit your assignment to the Assignment Files tab
 
 
 
 
WEEK 3
COMM 470 Week 3 Individual Assignment Virtual Communication Channel Worksheet
 
Resource: Virtual Communication Channel Worksheet.
Complete the Virtual Communication Channel Worksheet.
Submit your assignment to the Assignment Files tab.
 
 
COMM 470 Week 3 Individual Assignment Strategies to Retain Positive Customer Relationships
 
Resource: Chapter 5 of the following text:
Zofi, Y. (2011). Manager's guide to virtual teams. Saranac Lake, NY, USA: AMACOM Books.
Read one of the following case studies, located on this week's Electronic Reserve Readings page: 
"Hurt Feelings Lead to Hurdling the Business" (p. 138)
"Can Oil and Water Ever Mix" (p. 148)
Write a 700- to 1,050-word summary of the obstacles caused by communication challenges in the virtual workplace and what strategies were deployed to retain positive customer relationships.
Format your assignment according to appropriate course-level APA guidelines.
Submit your assignment to the Assignment Files tab.
 
WEEK 4
COMM 470 Week 4 Learning Team Virtual Workplace Communication Plan, Progress Report
 
 
Resource: University of Phoenix Material: Communication Plan Template
Complete the Virtual Workplace Communication Template.
Write at a 350-word progress report on the communication channels selected, including potential challenges or obstacles that may result in implementing the desired communication plan.
Format your assignment according to appropriate course level APA guidelines.
Submit your assignment to the Assignment Files tab.
 
 
 
COMM 470 Week 4 Individual Assignment Communication in Virtual Teams
 
Imagine that you are a communication consultant assigned the task of helping a company executive make his team-oriented projects more efficient and effective. The current teams are working but have inefficiencies, and they are not as effective as they could be. The teams are usually given one- to two-week deadlines on projects, and each member must contribute equally. Each team member often has other projects he or she needs to complete individually, as well. The team members are largely located in different geographically locations.
The company executive is aware that several competitors have been implementing new methods of communication within their teams and have been producing high quality output in less time.
The executive has mostly deployed traditional face-to-face communication methods and channels requiring extensive travel and lodging costs, time, a lack of efficiency in project completion due to communication challenges and feedback between team members, and increasing costs due to office space and lodging requirements for employees located in off-site project locations. The executive is eager to improve efficiency and become more competitive but is not "up to date" on modern virtual communication or virtual workplace technologies or standards.
Create a 12- to 18-slide Microsoft® PowerPoint® presentation that explains how new communication systems provide more options for improving communication among virtual teams. In the presentation, make specific recommendations on the solutions to the executive's problem.
For Local Campus students, these are oral presentations accompanied by Microsoft® PowerPoint® presentations.
For Online and Directed Study students, the virtual presentation can be created as a Microsoft® PowerPoint® presentation with audio files connected to each slide, podcast, webcast, teleconference, or any other virtual communication tool.
Explain in your presentation how the new communication systems recommendations provided will help improve efficiency in his virtual teams in the form of profitability, productivity, project efficiency, etc.           
Format your assignment according to appropriate course level APA guidelines.
Submit your assignment to the Assignment Files tab.
 
 
WEEK 5
 
COMM 470 Week 5  Learning Team Assignment Virtual Communication Plan and Presentation
 
The success of a virtual team depends on the quality of the virtual team communication plan. This course focuses on the design and implementation of virtual teams and emphasizes the importance of analyzing and selecting appropriate virtual communication tools in order to improve internal and external stakeholder relationships such as employees and customers.
Your team will create a virtual workplace communication plan to improve customer relationships and enhance customer satisfaction in a virtual workplace your team selects. Additionally, your team will present your findings in a formal team presentation.
Create a virtual communication plan using the business and challenge identified in Week 2, the summary of your progress from Week 4, and the Communication Plan Template. The virtual communication plan must be between 1,925 and 2,100 words, and must include the following:
A written summary that describes the virtual organization your team selected and identification of negative effects experienced due to virtual communication
Explain the methods of communication used to reach identified external stakeholders of the business.
Summarize challenges experienced within customer service, or customer satisfaction as a result of virtual communication failures.
Analyze steps taken by the business to prevent further loss of customers or to reduce customer satisfaction.
Identify workflow or escalation procedures used to enhance customer experience and improve customer relationships.
Recommend virtual communication tools to improve relationships between employees and customers.
Identify potential future risks and cultural considerations associated with the recommended virtual communication tools.
Create a 9- to 15-slide communication plan Microsoft® PowerPoint® presentation that outlines the components of the written plan.
For Local Campus students, these are oral presentations accompanied by Microsoft® PowerPoint® presentations.
For Online and Directed Study students, these are Microsoft® PowerPoint® presentations with detailed notes.
Support each recommendation with research, such as examples found in case studies, company annual reports, etc.
Format your assignment according to appropriate course-level APA guidelines.
Submit your assignment to the Assignment Files tab.
 

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