Businesses have been using metrics to help justify their business proc
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Businesses have been using metrics to help justify their business processes for a number of years
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Businesses have been using metrics to help justify their business processes for a number of years

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Businesses have been using metrics to help justify their business

processes for a number of years. IT has also developed suggested metrics to help determine the effectiveness and efficiency of IT operations. What two metrics do you recommend businesses use to improve performance of their IT operations? How will these metrics improve performance?

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