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BSHS 441 Week 3 Learning Team Assignment Interview of a Social Service Agency on Their Use of Mediation

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Interview another agency that uses mediation or other conflict resolution processes either internally for employee disputes or externally for client advocacy. This may be within a social service agency, court system, or corporation. You must use a different agency from the one you used for the interview in Week Two.

Use of similar interview questions to the ones you used before is acceptable, but include discussion of the following topics:

Mediator neutrality and impartiality


Mediator bias

Limitations of the mediator

Scope of power

Conflict of interest

Submit a 1- to 2-page summary of your interview to the facilitator.

Compare and contrast the roles of mediator and advocate.

Describe the power limitations of each role.

Under what circumstances is an advocate used during mediation?

Which role is most critical to problem solving? Why?

Record your remarks and conclusions in a 1- to 2-page paper and submit to the facilitator this week, along with the summary paper.

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