BSA 413 Week 1 Individual Assignment Understanding Elements of Service Strategy
Instructions: Note to Faculty: If facilitating on ground, the due date for this project may vary. You may use this as an in-class activity or opt to omit this activity.
Select a medium- or large-sized business in a specific field with an in-house IT department.
Answer the following questions for that organization:
- What are 5 services that should be offered?
- Who should each of these services be offered to?
- Who might compete with the internal IT department to provide each service?
- How would the service create value? How would each customer measure that value?
- What are the basic elements of a business case for the development and use of that system? (1 to 3 sentences)
- How could the performance of the service be measured?
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