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BSA 413 Week 1 Individual Assignment Understanding Elements of Service Strategy

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BSA 413 Week 1 Individual Assignment Understanding Elements of Service Strategy


Instructions: Note to Faculty: If facilitating on ground, the due date for this project may vary. You may use this as an in-class activity or opt to omit this activity.

Select a medium- or large-sized business in a specific field with an in-house IT department.

Answer the following questions for that organization:   

  • What are 5 services that should be offered?
  • Who should each of these services be offered to?
  • Who might compete with the internal IT department to provide each service?
  • How would the service create value? How would each customer measure that value?
  • What are the basic elements of a business case for the development and use of that system? (1 to 3 sentences)
  • How could the performance of the service be measured?

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