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BSA 413 Week 1 Individual Assignment Analyze a Case Study

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BSA 413 Week 1 Individual Assignment Analyze a Case Study


Instructions: Note to Faculty: If facilitating on ground, the due date for this project may vary. You may use this as an in-class activity or opt to omit this activity. Select a case study on a medium- or large-sized business or organization that has applied service management. Write a 2- to 3-paragraph analysis using the following questions:   

  • How was the organization driven to use service management?
  • Were their efforts successful?
  • What worked really well?
  • What could have been improved?

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