BSA 413 Week 1 Individual Assignment Analyze a Case Study
Instructions: Note to Faculty: If facilitating on ground, the due date for this project may vary. You may use this as an in-class activity or opt to omit this activity. Select a case study on a medium- or large-sized business or organization that has applied service management. Write a 2- to 3-paragraph analysis using the following questions:
- How was the organization driven to use service management?
- Were their efforts successful?
- What worked really well?
- What could have been improved?
Questions & Answers
Have a Question?
Be the first to ask a question about this.