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BSA 413 ENTIRE COURSE

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BSA 413   ENTIRE COURSE
 
 
WEEK  1


BSA 413 Week 1 Individual Assignment Understanding Elements of Service Strategy

 

Instructions: Note to Faculty: If facilitating on ground, the due date for this project may vary. You may use this as an in-class activity or opt to omit this activity.

Select a medium- or large-sized business in a specific field with an in-house IT department.

Answer the following questions for that organization:   

  • What are 5 services that should be offered?
  • Who should each of these services be offered to?
  • Who might compete with the internal IT department to provide each service?
  • How would the service create value? How would each customer measure that value?
  • What are the basic elements of a business case for the development and use of that system? (1 to 3 sentences)
  • How could the performance of the service be measured?

 

BSA 413 Week 1 Individual Assignment Analyze a Case Study

 

Instructions: Note to Faculty: If facilitating on ground, the due date for this project may vary. You may use this as an in-class activity or opt to omit this activity. Select a case study on a medium- or large-sized business or organization that has applied service management. Write a 2- to 3-paragraph analysis using the following questions:   

  • How was the organization driven to use service management?
  • Were their efforts successful?
  • What worked really well?
  • What could have been improved?


WEEK  2

 BSA 413 Week 2 Individual Assignment Create a Service Catalog


Instructions: Select a medium- or large-sized business or organization of your choice. This should be different than the organization you are using for your team project. Develop a service catalog for the organization covering at least 5 services the organization would use and offer. Use any appropriate format, but be sure to include sufficient detail about the catalog as a whole as well as each specific service. Include the following elements at a minimum:   

  • A general list of at least five services on a single page
  • Specific details on each service
  • The name of the service
  • A brief description of the service
  • What the service provides and requires
  • Any sensitive data or usage restrictions on the service

 


 BSA 413 Week 2 Learning Team Assignment Service Strategy and Service Design Stage

 

Instructions: Develop a draft section of the material for the Service Strategy and Service Design portion of the final paper.

Provide sufficient information to fully cover the required information. You will revise this based on feedback from the instructor, but it should be comprehensive and well-formatted when submitted.

Format your paper consistent with APA guidelines and include two academic references.

 

 

 

 

 

WEEK  3

BSA 413 Week 3 Individual Assignment Change and Release Management Roles 


Instructions: Locate a case study on a service transition in the University Library or on the Internet.

Develop a transition plan that matches the elements in the case study. Include an appendix on how you would improve the case study if it were repeated.

Note. You may use sample transition plans you locate in your search, but the plan itself must be your own, not just copied from someone else. Properly cite any usage of elements you find, such as those at business or government sites.

 

 
BSA 413 Week 3 Learning Team Assignment Service Transition

 
Instructions: Develop a draft section of the material for the Service Transition portion of the final paper.

Include sufficient information to fully cover the required information. You will revise this based on feedback from the instructor, but it should be comprehensive and well-formatted when submitted.

Format your paper consistent with APA guidelines and include two academic references.  These references are in addition to the previous week's references



WEEK  4

BSA 413 Week 4 Individual Assignment Conflicting Goals Management 


Instructions: Create a Service Operation document that could be used by an organization of your choice.

Note. You may research versions published in the University Library and Internet, but the document you make must be your own. Include a justification at the end for the elements you put in your document.

Fill out the document for a system of your choice at the same organization. This may be from a specific case study, knowledge you have, or general research and reasonable assumptions.

 

 

 

BSA 413 Week 4 Learning Team Assignment Service Operation

 

Instructions: Develop a draft section of the material for the Service Operation portion of the final paper. Provide sufficient information to fully cover the required information. You will revise this based on feedback from the instructor, but it should be comprehensive and well-formatted when submitted. Format your paper consistent with APA guidelines and include two academic references.  These references are in addition to the previous weeks' references.

 

 

 

 

WEEK  5

BSA 413 Week 5 Learning Team Assignment Continual Service Improvement

 

Instructions: Develop a 3,000- to 3,500-word report for the CIO of the company your team has chosen. This report should cover the material from the previous weeks, providing a comprehensive look at how the organization you have selected can apply ITIL®.

Include a final section with material for the Continual Service Improvement portion of the final paper.

Integrate this section and the previous sections, taking into account feedback from your instructor.

 

Format your paper consistent with APA guidelines and include two academic references.  These references are in addition to the previous weeks' references.

 

BSA 413 Week 5 Learning Team Assignment  ITIL ® Report Presentation

 

Instructions: Prepare a presentation to executive management at the of the company your team has chosen of the need to make the changes recommended in the paper.

The presentation should be 10 minutes in length.

The presentation must include appropriate graphics, and may be in a Microsoft® PowerPoint® presentation format.

Note. Online students submit a presentation that must include detailed speaker notes.

BSA 413 Week 5 Individual Assignment Test Prep

 

Instructions: Resource: Pluralsight "ITIL® Foundations" Complete the "ITIL® Foundations" module in Pluralsight. Submit a screenshot of your score to your instructor. Write a 200- to 300-word reflection explaining where you need to focus addition preparation to successfully pass the ITIL® exam

 

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