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BSA 376 Week 3 DQs

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DQ 1
It has often been said that the organization with the best technological systems in place will deliver the best customer service experience. I would debate that a bit when dealing with certain organizations automated phone systems that move the caller around by pressing in their information on the telephone keypad. This is almost always frustrating experience and often leads to the customer perception of really poor service because you never get to speak with a real live person.

There are a lot of organizations that are putting people back in the loop at certain points in the phone process. 

Do you think this leads to better customer service to insert a person into the technology loop? 
DQ 2
What are two security elements needed in the design of health care systems? How can an organization be sure to include appropriate security elements in the systems it develops?

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